Terms & Conditions

This website is operated by Pashnova (“we” “us” “our”). These Terms & Conditions apply to your use of Pashnova.com and to all purchases made
through the website.
By accessing the website or placing an order you agree to be bound by these Terms & Conditions and by the policies referenced herein.

Policies Incorporated by Reference

The following policies form an integral part of these Terms & Conditions:

Shipping Policy – delivery estimates, shipping costs, delayed delivery rights, responsibility during shipping, customs duties and import taxes.
Return & Refund Policy – right of withdrawal, return conditions, refunds and return shipping responsibility
Privacy Policy and Cookie Policy – personal data processing, cookies and marketing preferences Where a topic is covered by one of these policies that policy shall apply.

Eligibility and Use of the Website

You must be at least the legal age in your country to place an order or have permission from a parent or legal guardian. You agree to use the website lawfully and not to violate applicable laws or third-party rights including intellectual property rights.

Products, Images and Availability

We make reasonable efforts to display products as accurately as possible.
Product colors and appearance may vary due to screen settings lighting or production differences. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.

Prices, Taxes and Duties

All prices are shown in the currency displayed on the website.
Information regarding applicable taxes duties and any customs-related charges is set out in our Shipping Policy, which forms part of these Terms & Conditions.
By placing an order, you acknowledge and agree to the tax and duty treatment applicable to your delivery destination as described in the Shipping Policy.

Orders and Contract Formation

When you place an order, you submit an offer to purchase the products. A binding contract is formed when we confirm your order or dispatch the products depending on the checkout process.
We reserve the right to refuse or cancel an order due to pricing errors suspected fraud or stock unavailability. If payment has already been made you will be refunded in accordance with the conditions set out in our Return & Refund Policy.

Payment

Payment methods available are shown at checkout. Payment is required at the time of ordering unless otherwise stated.
Payments are processed through third-party payment service providers. Any payment-related data is handled securely by these providers in accordance with their own terms and conditions and our Privacy Policy. We do not store full payment card details.
Orders will not be processed if payment authorization fails.

Delivery

Delivery estimates shipping costs delayed delivery rights and responsibility during shipping are governed by our Shipping Policy.

Right of Withdrawal and Returns

Rights related to withdrawal returns refunds exchanges and related conditions are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Statutory Consumer Rights and Defective Goods

Nothing in these Terms limits or excludes mandatory consumer rights under applicable law.
If a product is defective or not in conformity with the contract, you may be entitled to remedies such as repair replacement price reduction or termination in accordance with EU and Danish consumer law. Details on how we handle damaged or incorrect items are set out in our Return & Refund Policy.

Promotions and Discount Codes

Promotions and discount codes are valid only under the stated conditions and timeframes. We reserve the right to cancel promotions in cases of misuse error or technical issues.

Intellectual Property

All content on the website including text images logos designs and product photography is owned by or licensed to Pashnova and may not be copied, reproduced or used without prior written consent.

Reviews and User Content

If you submit reviews comments or other content, you confirm that it is lawful accurate and does not infringe third-party rights. We reserve the right to remove content that violates these Terms or applicable law.

Third-Party Services and Links

Our website may include links to third-party services or tools that are used to support website functionality, payments, or additional features. We carefully select reputable third-party providers. However, we do not control their websites or services.
Third-party services operate under their own terms and privacy practices. We encourage customers to review those terms where relevant. Our use of third-party services does not affect your statutory consumer rights or our obligations under applicable law.
You can find a list of third-party service providers or data processors and partners in our Privacy Policy.

Errors and Corrections

We reserve the right to correct errors inaccuracies or omissions relating to product descriptions pricing or availability at any time.
If an error affects an order, we will inform you and handle it fairly which may include issuing a refund applying a discount cancelling the order or offering an alternative solution where appropriate.

Liability

We do not exclude or limit liability, where doing so would be unlawful. Subject to mandatory consumer protection laws we are not liable for indirect or consequential losses. This does not affect your statutory rights.

Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date reflects the latest version. Continued use of the website constitutes acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of Denmark. Any disputes shall be subject to the jurisdiction of the Danish courts unless mandatory consumer protection rules provide otherwise.

Complaints and Dispute Resolution

If you have a complaint, please contact us at support@pashnova.com. We aim to resolve complaints promptly and fairly.
If a resolution cannot be reached you may be entitled to escalate the complaint through relevant Danish consumer complaint bodies in accordance with applicable law.

Contact

Pashnova ApS.,
Sorgenfrivej 8B,
2800 Kongens Lyngby
Denmark
Email: support@pashnova.com

Company Information